Frequently asked questions

Is CareFamily the same as a home health care agency?

No, we are not a home health agency. Unlike an agency, this option allows you as a private family to choose the private caregivers you want to meet, interview, and hire. You have the flexibility to determine your loved one’s schedule directly with the caregivers you select.

When is my information shared with others?

Information such as phone numbers, addresses, full names or emails are never shown to anyone on our public site. If you hire a caregiver, you’ll have the opportunity to share your contact information. For more information, review our Privacy Policy.

What are normal tasks for a caregiver?

Caregivers can provide companionship, light housekeeping, cooking, errands and transportation. More experienced aides can do bathing, dressing, transferring, assistance with toileting and incontinence, medication reminders and much more.

Who hires the caregivers?

The family does, and we make it simple. All the payment processing, tax support, bonding and insurance is seamlessly handled for you.

Is there a cancellation policy?

You employ the caregiver at will. That means that you or the caregiver can terminate employment at any time, with or without notice. There is no long-term commitment; you can stop services with a caregiver at any time.

Is there a minimum number of hours per week?

No, there is no minimum number of hours per week. The schedule is based on your needs and the availability of your caregiver.

What is involved in your caregiver background checks?

We provide a complimentary background screening on caregivers of your choice. The screening is performed by a respected third-party national provider who is responsible for providing accurate screening results. These multiple background screenings include social security verification, sex offender registries checks, barrier crimes check (neglect, elder abuse and child abuse), and a criminal records check (national level), DMV check (if caregiver has provided Driver’s License Number) as well as 7-year felony current county level check. We encourage you to review the background screening results prior to making a hiring decision.

How do families pay for care?

Each week, families will receive a notification that their caregiver’s invoice is ready for their review. Families have the opportunity to make changes if necessary, before payment is processed via credit card or bank draft. Their payment information is always stored securely.

Do families pay the caregiver directly?

No, we process all payments. This allows you the convenience of not writing checks or needing cash.

Do I have to pay my caregivers overtime?

Overtime requirements are not determined by the number of hours or by the type of pay (hourly or salary); they are determined by the type of work. The FLSA requires domestic workers be protected by overtime laws. The standard workweek is defined as 40 hours in a 7-day period. The overtime rate of compensation is 1.5 times the regular hourly rate (time-and-a-half). To see your state specific overtime requirements, click here.

How does attendance monitoring work?

Upon arrival at the senior’s home, the caregiver clocks in by dialing a tollfree number from the home phone (also known as “telephony”). This will immediately record the start time. If for some reason the caregiver does not arrive on time, a family member can be alerted by phone and be immediately connected with the scheduled caregiver if desired. Upon completion of a shift, the caregiver will clock out to record the departure time.
During this checkout call, caregivers may also record an audio care note in which the caregiver can fully describe the day’s activities. The audio care note can then be sent to the family in audio or text form. Clock in and clock out information is used to create invoicing.

How are taxes handled?

CareFamily connects you with caregivers you hire directly as a Domestic Household Employer. CareFamily along with HomePay works to take all the risk of determining tax payments and filing returns for you. Each week, CareFamily's invoice will reflect any FICA (Social Security and Medicare) taxes, Federal Unemployment Tax and State Unemployment Insurance Tax liability incurred on the wages of your caregiver. We will make all associated tax deposits and remit all required state tax filings on your behalf. At the end of the year, we'll provide you with a document called a Schedule H, which is a supplement to Form 1040 used to report household employment activity to the IRS. Anyone who hired a household employee during the year must attach a Schedule H with their person federal income tax return (Form 1040) Also, at the end of the year, we'll provide your household employee with a W•2 so they can file their income taxes easily. Again, CareFamily along with HomePay keeps track of all the taxes for you so you don't have to, but for your information, the specific taxes and rates are:
• The employer's portion of Medicare & Social Security (FICA). The total rate is 7.65% of employee's wages
• Federal Unemployment Tax Assessment (FUTA). The FUTA rate is 6.0% on the first
$7,000 in wages, but the rate is dropped to 0.6% when the state unemployment tax has been paid in full on a timely basis
• State Unemployment Tax Assessment (SUTA). This rate varies by state

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